You may have heard the term “NPS Score” before, but what exactly does it mean? NPS stands for Net Promoter Score and is a measure of how likely customers are to recommend a brand based on their customer service experience. Developed by top-tier consulting firm Bain and Company in 2003, NPS scores are now used by millions of businesses to track, analyze, and understand how they’re scoring from a customer service standpoint.
Net Promoter Score Benchmarks
A Net Promoter Score is measured through a survey, with scores ranging from -100 to 100; the higher your company’s score, the better the customer service. As a general rule of thumb, anything over 0 is considered a good score, and anything over 50 is exceptional.
Triplemint’s Net Promoter Score is 94, and that’s no small feat. We put our clients’ needs first and our whole heart into the customer service we provide every single day. Excellent customer service is integral to our brand and embedded in our agent’s DNA. We strive to make this score higher each day and are proud of what it represents.
Net Promoter Scores of Companies
To put our NPS into perspective, we’ve compiled a list of scores across various brand name companies.
We love excellent customer service – who doesn’t? – and we’d love to help you find your dream home. Connect with us so we can show you why our NPS is so high.